Shipping & Returns

MADE TO ORDER

Each piece of CY & Co. jewellery is made to order for each customer. The time taken in our manufacturing process means you will receive a high quality, luxury product that ensures longevity. We want you to love your jewellery purchase and thank you in advance for your patience.

Because all our products are handmade in the Canada in limited batches, we don’t always hold stock of every item. If the jewellery piece you would like to order is not currently in stock, you will see a note at the side of the product that it is ‘Made to Order’. You will be informed by email if this is the case – and orders take between 2-4 weeks to complete. We will update you of the expected delivery time with your confirmation email. If you have any queries please email the team on info@cyandcompany.com and we will do our best to help you.

RETURNS

We offer store credit for returned items on "non-jewelry" items ONLY when requested within 14 days of receiving your order. 

Due to the delicate nature of jewelry we do not issue refunds. For a store credit to be issued you should contact us as soon as you can within the 14 day window. ALL items should be returned new, unworn, clean and undamaged.

**No Returns are accepted without approval from our company.

DELIVERY COSTS

You will receive notification from our team once your items have been shipped. Please note our shipping prices include materials for packaging and cost of delivery.

CY & Co. are not responsible for any delays caused by any customs clearance procedures in the country of destination or any duty and taxes incurred in the country of destination. 

We are not responsible for lost parcels in the event that an incorrect shipping address was entered.

CUSTOMS & IMPORT DUTIES

International Duty, Taxes/Fees is payable by the receiver when the parcel reaches the destination. Please contact your local customs office for further information.

ESTIMATED DELIVERY DATES

Once our team ships your product, we will notify you via email with a tracking number. Shipment of your product can take anywhere between 5-15 business days for domestic deliveries (Canada), and for US orders it can take a bit longer depending on busy season and statutory holidays.

CY & Co. does not process any shipments during the weekends (Saturday and Sunday), as well as on any holidays.